13 July

A Very Different Kind Of Dentist. Thanks Priscilla, Dr. Merryman’s Mom.

by Jon Katz

I’m told that Dr. Merryman’s mother, Priscilla reads my blog, and I want to dedicate this post to her. She did a great job raising this man.

I spent several hours in the dentist’s chair this morning; Dr. Merryman, who recently opened his practice in Schuylerville, N.Y., spent more than two hours working on my teeth; he repaired three of them, and two more will wait until Monday morning.

This is the most extensive (and one of the most expensive ) dental experience I’ve had, and once again, I am fortunate to find a dentist who is unlike any other dentist I’ve ever known.

First off, we had a good time.

Dr. Merryman is aptly named. He is a merry, good-natured, good-humored man. He loves people, what he does, and loves to laugh. I have never experienced the dentist as fun, but he is just fun; I don’t have any other word for it.

His smile, recorded above, is quite genuine; he smiles often and has a drill sergeant’s voice and belly laugh.

Beyond that, I left wondering what it was that felt so different.

First, it was completely painless.

I didn’t even feel the novacaine shot; he uses a new kind of needle that is so thin the patient hardly feels it.

(My big mouth. White spots are fillings. Thanks, Grandma, for those Tootsie Rolls.)

It takes him a bit longer to inject the novacaine, but this is worth it. I never felt a second’s pain before, during, or after the procedure, even though he had to work on, drill, and restore several teeth along my gum line.

This is usually a painful process in my experience.

I was not uncomfortable for a second. Sitting here at 2:30 in the afternoon, I wouldn’t know I had been to the dentist – no soreness or aches.

My well-being and comfort were important to Dr. Merryman, and his staff was cheerful and warm.  You can’t fake that.

Health care is a messy, confusing, and complex system for everyone these days.

I’ve learned to approach with the right attitude. My attitude, I’ve found, is as critical to my health as any medicine or medical procedure.

If I go into it whining, complaining, lamenting the cost, bitching about insurance, this isn’t helpful to anyone, most of all me. It’s just another way to be unhealthy and see the process as a drain and bother.

There are doctors willing to know, listen, and talk to me as a human being, not just a data point. It is true that most of them are women, but Dr. Merryman proves that there are men who are sensitive and take the time to be human.

My role is to be patient, courteous, and understanding. If I understand their problems, they will come to understand mine. Whenever I can, I bring Amish cookies or donuts to show the nurses and doctors that I know they work hard and also need encouragement, just as I do.

I have never been cruel, demeaning, or impatient to a doctor, nurse, or receptionist. They didn’t build the system; they just have to live with it, as I do. Sometimes, their own attitudes suffer.

I have no respect for people who treat them poorly.

What stands out about Dr. Merryman is his humanity; he hasn’t let the system wear him down, turn him cynical or cold. I get the feeling he likes to treat people.

I believe this will pay off for him. It already has; his new office is growing rapidly, and one day soon, he will be turning away new patients.

The staff got on me for not bringing Zinnia and strongly requested that she come on Monday morning.

I asked Dr. Merryman about his philosophy of dentistry since it felt so different.

He said he believes he should treat others precisely how he wishes to be treated. He has four young children, and they often come by to visit.

They brighten the office. There is something very real about the place; it feels like family.

Dr. Merryman said if the patient comes in and is in pain from needles, it will set a psychological tone for the whole visit. His idea is for me not to feel pain at the outset and get settled for a productive stay.

At first, I thought he was too nice to be a dentist. But that’s who he is, and I bet he stays that way.

Ingrid, the office receptionist, is also kind and helpful.

I was concerned about what I know will be a big bill, and I asked her about different payment plans, and she guided me to several ways to pay over time with no interest. That was a significant relief.

The practice is new and beautifully constructed.

There is real art on the walls, soft and modern lighting, and he has new kinds of drills and other equipment that are quick and painless. He says modern dentistry has come a long way.

I didn’t know that, but I felt it.

Dr. Merryman has tools that I had not seen before but was effective and efficient this morning. His drills were fast and discreet.

I’m not sure how that works, but I know how it felt – two hours of dental work on three different teeth and not a moment’s pain or discomfort.

The numbness had worked off by the time I got home.

That doesn’t happen by accident.

My many cavities – I am no stranger to dentistry – are a legacy of my wonderful grandmother, who ran a mom-and-pop food store along with my grandfather.

Every time I visited her, she often had penny candy waiting for me — tootsie rolls, licorice, red dots on paper, etc.

My mouth is a living testament to her love, perhaps too much love in this case. She took me to the movies every Saturday to see Jerry Lewis movies, her purse and pockets stuffed with candy.

Dr. Merryman navigated through some tricky situations this morning, I was close to having a root canal, but he avoided it. I loved how he and his tech hummed and sang while they worked.

The atmosphere was calming and bright. It was a pleasant place, and that was infectious. When I asked to take his picture, he smiled and said sure, his mother reads the blog and calls him up when she sees his photo.

Glad to help Priscilla; you’re a good and loved mom. You did right. Blessings to you.

I’m going back on Monday morning early. We have more work to do.

Zinnia is coming with me. Once again, I’ve somehow found a doctor I can talk with who knows something about me and has greatly exceeded my expectations, this is the third time I’ve seen him.

I am either doing something right or an astonishing lucky person.

7 Comments

  1. Your words were helpful. I’m always nice to my dentists, physicians and especially the nurses. But last fall, after my dentist of 25 years retired, the people who took over his office are lacking. I was told I have periodontal disease and that I had no cavities. The female dentist was beyond rude and she did not check my teeth even after I asked. Nor did she administer the shots herself. And it was painful when the assistant did it. When I get stressed, my MS flares and it flared. For years I had a crown that turned into a food cache and for years I mentioned this to my dental assistant. This was never addressed and I didn’t want to make a fuss. The assistant gave me a deep cleaning because of the periodontal disease on one side of my mouth (over 600 dollars) and for some reason my mouth just wouldn’t heal. A friend has close ties with the dentists in my community and suggested I go to his dental clinic. It seems I don’t show any signs of periodontal disease and had 3 major cavities. My new dentist has fixed my problem crown and avoided a root canal on that “old” crown and I no longer have a food cache. And I’m still in the process of having the last of 3 crowns put on.

    There is a moral in this story. Trust your gut. The first time I met my old dentist’s replacement I wasn’t comfortable. And I wasn’t comfortable when I walked into the door last fall. Most medical facilities required patients to wear masks. I saw patients in the waiting room without them. Since I had Covid and was extremely sick, I believe in mask wearing. Nor did I expect to NOT see my old dentist’s replacement. Instead I saw an ego driven dentist who made me feel emotionally awful and caused me harm. Trust your gut!

    1. I understand your comments. I had a similar situation. Went to a dental practice and everything they did either was done incorrectly and had to be redone or was more difficult than it should be… they always blamed me for being a difficult patient. HA! Finally, found a dental practice and “guess what?” I am not a difficult patient. And if I have an issue, they are quick to supply solutions… great people.

  2. Jon I had a wonderful dentist in the 70s and 80s who retired from his practice but went on to practice dentistry I think for the state of Vermont . When you describe Dr Merryman you could also be describing Mike Brady. He had an infectious belly laugh and wonderful smile. Just a wonderful man. I was so sad when he retired. You are so blessed to have found him.

  3. Jon…
    It’s important to find a trusted dentist because the need for dental care grows with age. When my dentist’s office closed several years ago, I searched and selected as if looking for a new job. Now, I see my primary physician annually, but I schedule (3) dental visits. Because of continuous periodontal exposure, dental cleaning and maintenance are necessary. Penalties for non-compliance are severe and expensive.

    As a technical person, I am amazed at the speed of dental treatment advances.

    Remember when dental X-ray technicians used to hide in a remote room while the machine was running? I wondered why the scan was unsafe for them, but safe for me.

    I agree that new fillings and crowns have become practically painless. And the use of ultrasonic equipment for periodontal “deep cleaning” has vastly improved that experience.

    1. I went to the dentist a lot more when I was young than I do now…. I think it’s important to find a trusted dentist at any age…

  4. Jon, I agree with you, that our work is to be patient, courteous and understanding, to any experience, really. When we bring that, others are more inclined to do the same. This practice sounds like a wonderful addition to your maintenance plan.

  5. I trusted your positive comments about your nurse practitioner, and as a result am going to become a patient at a nearby community health center. My remaining option was waiting until the fall or winter to see a doctor associated with the local hospital. I would not have considered it a choice earlier.

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