What Izzy does, I see, is open up channels in people, allow them to love, grieve, remember, come to terms with who they, where they are, how they feel. It is perhaps because this communication is wordless that it defines listening in the most powerful sense of the term, and when people are listened to – really listened to – they talk and feel and emerge and come to terms with the things they want and need to come to terms with.
  As a human, I react, in ways I know and ways I don’t. As a dog, Izzy connects and the more he listens, the greater his service. He and Marion loved one another from the first second, and their relationship is now deep and wordless, and comes from a place I do not  really see or hear, beyond my rather shallow limits.